Jack Heald

jack.heald@gmail.com

SUMMARY

PMP-Certified senior project manager with extensive experience managing software implementation projects for external clients. Proven track record of improving client business processes and implementing new business systems. Expertise managing software development projects from conception to implementation, systems and process analysis, competitive analysis and writing design documents. Proven record of successfully leading technical teams in high-risk, high-profile projects and managing multiple projects at once. Excellent planner skilled at building a strong team environment and fostering good communication. Broad experience across all ranges of the business environment. Hands on experience with:

Facilitation and Team Leadership

• Facilitation and Team Leadership
• Risk Assessment, Management and Mitigation Planning
• Scope Schedule and Budget Estimating and cost control
• PERT-based estimating, Earned Value Reporting, WBS and Critical Path development
• Customer Relationship Management, Retail Merchandise Management
• Database Design & Software Design, Software debugging
• MS-Visio, MS-Project, MS-Office Suite
• Project Management (PMP certified), Change Management
• Oracle, Microsoft, MySQL & AS/400 Databases
• Functional Requirements, Cost/Benefit Analysis, Process Mapping
• Consulting with national & international clients

PROFESSIONAL EXPERIENCE

DUXNRO Business Consulting Services

Chandler, Arizona

2008-Present

Owner

Provide a full range of consulting services for the small-business market including financial and operational analysis, project management, process optimization, marketing, documentation and technology. More information at http://duxnro.com.

JDA Software, Scottsdale, Arizona                                                                                 1996-2008

Senior Project Manager

Lead the consulting teams that customized and implemented JDA software applications at multiple customer sites. Consistently generated verifiable profits to JDA of no less than twice my cost (net/net) to the company.

• Managed high-intensity, high-risk business application projects and infrastructure development projects ranging in duration from 6 weeks to 18 months with team members spread out around the globe. Successfully evaluated client requirements and assembled teams of specialists to solve the client’s needs. Managed teams through the process of requirements gathering, business process analysis, system analysis and solutions design, as well as the creation of development tools and methodologies. Developed and implemented processes and methodologies for source control, quality control, version control, risk assessment & response, quality management and deployment management. Regularly interacted with C-level executives as well as with line-level project teams.
• Successfully managed the development and deployment of more than 20 major software implementations including credit and debit authorization systems, physical inventory, purchasing, receiving and replenishment systems for national & international retailers and manufacturers. Successfully managed the rollout of systems for both privately- and publicly-held retailers ranging in size from less than a million dollars to over three billion dollars in annual sales.
• Extensive experience creating and managing project plans, risk management plans, change control systems, budgets, timelines and resources using MS Project, MS Office and MS Visio.
• Eleven years proven consulting experience managing projects for clients in the US and UK. A partial list of my clients:

Company	Location
Art Institute of Chicago	Chicago IL
Asprey Jewelers	London, England
BCBG	Los Angeles CA
Big 5 Sporting Goods	El Segundo CA
Farm King Supply	Macomb IL
Mervyns	Hayward CA
MGM Home Entertainment	Santa Monica CA
Organized Living	Kansas City KS
Petsmart	Phoenix AZ
River Island	London, England
Roundy’s	Milwaukee WI
Samuel’s Jewelers	Austin TX
SuperPetz	Hatfield PA
Universal Studios	Universal City CA

The Pronto Corporation, Waco, Tx            1993-1996

Owner

Developed and marketed Fitness Club Management software and Check Drafting software. Built the company from the ground up to 250 customers nationwide before selling it in 1996.

Designed and coded both programs. Worked with customers to identify and design additions and enhancements to the program. Managed staff of 7.

EDUCATION

Bachelor of Music, Composition – Baylor University, Waco Texas

Partially Complete – Master of International Business – University of London, London England

CERTIFICATIONS

Project Management Institute: PMP

Interaction Associates: Essential Facilitation

Interaction Associates: Effective Leadership

Toastmasters International: Certified Toastmaster

Technical Summary

I am a self-taught programmer who spent ten years developing software for business management applications prior to moving into technical project management. I have extensive experience with database design & modeling and data normalization. I also have extensive experience with data conversion – mapping source & target data files and writing the conversion specifications, (and in many cases writing the actual conversion programs), for them. All this programming, database and conversion work naturally required me to develop deep skills in debugging and troubleshooting. I have implemented distributed database applications, client-server applications, web-based apps and stand-alone applications. I have experience in DOS, Windows, AS/400, OS X and web-server environments. I have experience with data acquisition via bar-codes, mag-stripe, RF, EDI and proprietary data formats as well as more conventional means. I’ve written software applications specifically for the fitness, banking, construction, retail and distribution industries, as well as designed and delivered documentation and training programs for those applications. I am intimately acquainted with all phases of the Software Development Life Cycle from Definition and Design to Development, Deployment, Training and Support.