Jack Edward Heald

602-751-2379
[email protected]
3152 W Thude Dr.
Chandler AZ 85226

PMP-Certified senior project manager with more than a decade of experience guiding software development and implementation projects from conception to delivery. Proven ability to improve business processes and implement new business systems. Expertise in systems and process analysis, competitive analysis and creating design documents. Proven record of successfully leading technical teams in high-risk, high-profile projects and managing multiple projects at once. Excellent planner skilled at building a strong team environment and fostering good communication.

Companies I've Worked With

Summary

Experience

Duxnro
01.2008-Present
Sole Proprietor
Contract provider of specialized business services including project and program management, risk assessment & risk mitigation planning, business process optimization, financial analysis and web services.
Responsibilities & Accomplishments
Created email marketing campaigns to boost sales, created business process optimization plans and documents to enable business expansion, and managed web redesign and maintenance projects.
JDA Software
11.96-12.07
Sr. Project Manager

Planned, organized and executed multiple high-intensity, high-risk business application projects and infrastructure development projects ranging in duration from 6 weeks to 18 months with team members worldwide.

Provide retailers with business process analysis and optimization, software development and modification, testing, training and implementation services specializing in store systems, (back office and POS) and replenishment.

JDA Software expertise: WinDSS, MMS, PMM, Replenishment, Space & Floor Planning, Workforce Management

Responsibilities & Accomplishments

Managed the development and deployment of more than 20 major software implementations including credit and debit authorization systems, physical inventory, purchasing, receiving and replenishment systems for national & international retailers and manufacturers.

Worked with retailers to develop Point of Sale, Back Office and Home Office solutions including Allocation, Inventory Management, Space Management, Credit & Debit Authorization, Replenishment and Workforce Management.

Evaluated client requirements and assembled teams of specialists to solve the client's needs. Managed teams through the process of requirements gathering, business process analysis, system analysis and solutions design, as well as the creation of development tools and methodologies.

Developed and implemented processes and methodologies for source control, quality control, version control, risk assessment & response, quality management and deployment management.

Developed and wrote the Consulting Services Project Management training manual.

Regularly interacted with C-level executives as well as with line-level project teams.

Planned & executed the rollout of systems for both privately- and publicly-held retailers ranging in size from less than a million dollars to over three billion dollars in annual sales.

 
Project Manager

Created and managed project plans and project teams. Performed risk analysis and built risk management plans. Created and executed change control systems, budgets, timelines and resources using MS Project, MS Office and MS Visio.

Provided non-technical support during the "go live" period.

Responsibilities & Accomplishments

Facilitated business process analysis sessions, functional configuration and design. Created functional documentation describing process or business changes. Created and modified procedural and system documentation throughout the project. Assisted with functional specifications for modifications and reports. Coordinated custom training materials.

Conducted product training sessions (basic and advanced analysis) and other functional activities related to the project implementation. Analyzed test scripts and testing scenarios in conjunction with users.

Conducted user process testing sessions. Worked with all levels of users in developing functional specifications, analysis of needs, and testing as necessary.

 
Systems Analyst

Perform technical and business analysis on proposed solutions to client business problems

Responsibilities & Accomplishments

Designed solutions to client-specific business problems.

Reviewed Functional Specifications and created technical specifications.

Coded changes per technical specs.

Performed unit and quality testing.

Supported users and verified that the system provided the required functionality.

The Pronto Corporation
3.93-10.96
Founder & President
Developed and marketed Fitness Club Management software and Check Drafting software. Built the company from the ground up to 400 customers nationwide.
Responsibilities & Accomplishments

Designed and coded Pronto Fitness Club Management and Drafter check drafting applications.

Created customer feedback program to identify improvements and changes needed.

Trained and managed sales and support staff.

Wrote the Users Manual for both products.

Negotiated and executed the sale of the Club Management product to a competitor.

Leadership Management Inc
3.90-3.93
IT Manager
Responsible for software, hardware and network development, support and maintenance.
Responsibilities & Accomplishments

Designed, developed, debugged, maintained and supported internally developed sales support program.

Created and supported application for migrating data between S/36 and networked desktop PCs.

Provide IT services to internal users including Hardware setup and maintenance, software setup and maintenance and network support services.

Education & Certifications

Baylor University

Bachelor of Music Composition

IBM Thomas J. Watson National Merit Scholar

University of London - Royal Holloway

Master of International Business (partially complete)

Project Management Institute

PMP Certification

Interaction Associates

Essential Facilitation

Effective Leadership

Toastmasters International

Certified Toastmaster